always listen. Through no fault of their own it has now become much harder to get appointments due to COVID. There used to be late appointments, which were very helpful, but these have now stopped. Previously ease of getting an appointment would have scored a 5, but it has become much harder due to the pandemic.
of care up until lockdown. I had bleeding from my uterus in April and was quickly referred for treatment in a private hospital under the NHS and had polyp removed within 3 weeks. Since lockdown, experience has deteriorated. I was disappointed with telephone appointments, particularly for arthritis in shoulder, and would like to be able to explain how the pain is affecting me in person. Very frustrated at how long it takes to get through on the phone to make an appointment since lockdown.