Average service
Communication has been very poor. I had to wait over a year for a referral to the pain management clinic. Recently I received a letter saying that I had a telephone appointment. Then, the evening before, I got a call from the hospital saying that the appointment would be in person at the clinic. I explained that the letter said it would be a phone appointment. In the end the consultant called me, and he was excellent. My score for the consultant would be 4, but I would only give 2 for administration because of the confusion.