News and reports

October 16 is Restart a Heart Day. Celebrate it by learning cardiopulmonary resuscitation (CPR) to give you lifesaving skills and the confidence to use them.

When you quit smoking, good things start to happen — you can begin to see almost immediate improvements to your health.

Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

The wait for planned medical care or surgery can be frustrating. That’s why you must get regular and accessible updates while you wait.

It’s been a year of growth and development for Healthwatch Waltham Forest. We are the independent champion for people who use health and social care services in the borough.

Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.

This annual report is based on the experience of 1,287 people. Findings show that the overall sentiment is 54% positive. Three practices received a significant number of comments that were mostly positive. Service access is still the main area of concern especially telephone access. Clinical treatment, staff attitude, administration and communication have seen falls in the number of complaints.

This quarterly report is based on the experience of 950 people. Overall satisfaction has increased this quarter by 5% to 73% positive. Satisfaction on Quality and Empathy increased by 1% to 82% positive this quarter. Satisfaction for Information, Involvement and Support increased by 1% to 79% positive. Satisfaction regarding Access to Services has improved by 3% to 40% positive. GP satisfaction is at 61% positive compared to 87% positive for dentists and 58% positive for Whipps Cross University Hospital.

This annual report is based on the experience of 446 people. Overall satisfaction for Whipps Cross University Hospital is at 55% positive which is higher than the average of 53% for all five Barts Health hospitals. The Maternity department accounted for 41% of all feedback with 56% positive. The Accident & Emergency department accounted for 26% of all feedback with 51% positive.

Mental health problems are more common among lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQIA+) people. If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need.

This annual report is based on the experience of 1,210 people. Findings show that the overall satisfaction has declined marginally by 1% to 51% this quarter.to 47%. Three practices received a significant number of comments that were mostly positive. This quarter, complaints about treatment and care are up 5%, staff attitude up 1%, and administration by 5%. Complaints about communication have decreased by 2% this quarter.

This quarterly report is based on the experience of 1,222 people. Overall satisfaction has increased this quarter by 3% to 68%. Satisfaction on Quality and Empathy increased by 3% to 81% this quarter. Satisfaction for Information, Involvement and Support has declined by 6% to 78%. Satisfaction regarding Access to Services has declined by 6% to 37%. GP satisfaction is at 53% compared to 86% for dentists and 55% for Whipps Cross University Hospital.