News and reports

This quarterly report is based on the experience of 950 people. Overall satisfaction has increased this quarter by 5% to 73% positive. Satisfaction on Quality and Empathy increased by 1% to 82% positive this quarter. Satisfaction for Information, Involvement and Support increased by 1% to 79% positive. Satisfaction regarding Access to Services has improved by 3% to 40% positive. GP satisfaction is at 61% positive compared to 87% positive for dentists and 58% positive for Whipps Cross University Hospital.

This annual report is based on the experience of 446 people. Overall satisfaction for Whipps Cross University Hospital is at 55% positive which is higher than the average of 53% for all five Barts Health hospitals. The Maternity department accounted for 41% of all feedback with 56% positive. The Accident & Emergency department accounted for 26% of all feedback with 51% positive.

Mental health problems are more common among lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQIA+) people. If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need.

This annual report is based on the experience of 1,210 people. Findings show that the overall satisfaction has declined marginally by 1% to 51% this quarter.to 47%. Three practices received a significant number of comments that were mostly positive. This quarter, complaints about treatment and care are up 5%, staff attitude up 1%, and administration by 5%. Complaints about communication have decreased by 2% this quarter.

This quarterly report is based on the experience of 1,222 people. Overall satisfaction has increased this quarter by 3% to 68%. Satisfaction on Quality and Empathy increased by 3% to 81% this quarter. Satisfaction for Information, Involvement and Support has declined by 6% to 78%. Satisfaction regarding Access to Services has declined by 6% to 37%. GP satisfaction is at 53% compared to 86% for dentists and 55% for Whipps Cross University Hospital.

This annual report is based on the experience of 410 people. Overall satisfaction for Whipps Cross University Hospital is at 55%, which is higher than the average of 49% for all five Barts Health hospitals. The Maternity department accounted for 44% of all feedback and its satisfaction was 57%. The Accident & Emergency department accounted for 29% of all feedback with satisfaction at 48%.

This report outlines the quality of services in Waltham Forest as told to us by the residents. We heard from 2.729 people from January 2022 to January 2023.

Healthwatch spoke to 103 people who received antenatal care in Waltham Forest. This is what they had to say about maternity services and choices

Healthwatch spoke to 114 people who received antenatal care at Whipps Cross Hospital and this is what they had to say about the services. It also outlines how people from minority backgrounds face certain challenges to access these services.

The quality of services in Waltham Forest receives more positive feedback than access to services. This is true of primary care, hospital-based care and community services. Patients feel that GP services are good if you are able to access them. This report is based on 4,675 comments from 2020 to 2022.

As part of a London-wide survey, we engaged with 54 local residents on their experience with ambulance services.

A report covering three GP practices that have been rated inadequate by CQC in Waltham Forest.