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01.03.2022

Feedback Needed from Carers for Patient Discharge Improvement Project

Surveys by Carers UK and Healthwatch/British Red Cross show that improvements are still needed to the way that patients are discharged from hospital.

Care City, a community interest company based in Barking, is working with Whipps Cross Hospital to understand patient, carer and staff experiences of discharge and review existing information and staff training materials. Materials will be tested out with carers, to identify key gaps and make improvements where required.

The project is looking for carers who are willing to share their experiences of their loved ones being discharged from Whipps Cross, along with their ideas about how hospital discharges can be improved and the support and information that carers require to improve the transition from hospital.

Interviews will last for approximately 30 minutes and can be on the phone or as part of an online group workshop. The results of these conversations will be anonymised and shared with staff from Whipps Cross Hospital. A workshop will then be set up to identify and implement improvements to the discharge process.

To get involved, please contact Julie Atkins either by phone on 07872 502315 or email at julie.atkins@carecity.org . Participants will receive a £10 voucher to spend in a range of stores. Participation is completely voluntary and consent can be withdrawn at any time.

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