Whipps Cross Patient Experience Reports

Whipps Cross University Hospital, Q4 2019 (1.4.19 to 31.3.20)

This report examines patient experience at Whipps Cross University Hospital.

Whipps Cross University Hospital, Q3 (1.1.19 to 31.12.19)

This report examines patient experience at Whipps Cross University Hospital.

Whipps Cross University Hospital, Q2 2019 (1.10.18 to 30.9.19)

This report examines patient experience at Whipps Cross University Hospital.

Whipps Cross University Hospital, Q1 2019 (1.7.18 to 30.6.19)

This report examines patient experience at Whipps Cross University Hospital.

Barts Health NHS Trust 2018

This report compares patient experience across all Barts Health NHS Trust hospitals.

Whipps Cross University Hospital, Q4 2018 (1.4.18 to 31.3.19)

This report examines patient experience at Whipps Cross University Hospital.

Whipps Cross University Hospital, Q3 2018 (1.1.18 to 31.12.18)

This report examines the patient experience at Whipps Cross University Hospital.

The latest report suggests that:

On overall experience, sentiment is 5% above (better than) the East London average.
On communication, involvement and support, sentiment is 9% above (better than) the East London average.
On quality and empathy, sentiment is 1% below (worse than) the East London average.
On service access sentiment corresponds with the East London average.

Recent research on waiting times suggests sentiment at Whipps Cross is 2% above (better than) the East/West London average.

Also includes Annex 1 – Waiting Times

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Whipps Cross University Hospital, Q2 2018 (1.10.17 to 30.9.18)

This report examines patient experience at Whipps Cross University Hospital.

Whipps Cross University Hospital, Q1 2018 (1.7.17 to 30.6.18)

This report examines patient experience at Whipps Cross University Hospital.

A&E Whipps Cross University Hospital - trends analysis report 2015-16

Healthwatch Waltham Forest has analysed the experience of A&E services at Whipps Cross University Hospital bteween 01.07.2015 – 31.10.2016.

Whipps Cross Hospital Outpatients Findings September to December 2015

We visited the various outpatients clinics in Whipps Cross Hospital every week for three months. This report summarises the findings. The Appendices are available on request. Thanks go to the volunteers for giving thier time to talk to hundreds of patients and to Whipps Cross Hospital staff for hosting us.

If you would like to volunteer with us on future outreach work or have any comments about the report please email info@healthwatchwalthamforest.co.uk or call us on 0208 0789990

Whipps Cross University Hospital Analysis, 2014-15

As part of our core work, we acquire patient feedback about our local hospital, Whipps Cross.

This data, from a variety of sources (including provider complaints reports), is analysed by the Healthwatch Waltham Forest team, with key findings published in this report.

Emergency and Urgent Care Centre (A&E) Survey Report, February 2015

For one week, from 27 October 2014 – 1 November 2014 (this was also half term week) Healthwatch Waltham Forest attended Whipps Cross Hospital Emergency and Urgent Care Centre (EUCC) to undertake surveys with patients in the waiting area. The purpose of this piece of work was to:

Test out preconceptions and myths around why people. and young people in particular, attend hospital for treatment.

Understand peoples healthcare journeys in getting to the hospital i.e. their patient journey or pathway.

Obtain patient experience and behaviour information to feed into patient education schemes, service advertising and promotion, and service design.

Obtain patient experience and behaviour information to feed into the developing Waltham Forest Urgent Care Strategy, Urgent Care procurement workstream and the wider Urgent Care Partnership Board business, ensuring patient experience and the ‘patient voice’ is heard.

This work was carried out with the support of Waltham Forest Young Advisers (YA) and Youth Independent Advisory Group (IAG).

A&E Survey Report – Children and Young People

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