Patient Experience Reports (From April 2020)
The Experience of GP Services, 01.04.23 - 31.03.24
This annual report is based on the experience of 1,808 people.
Findings show that the overall sentiment is 68% positive.
Four practices received a significant number of comments that were mostly positive.
People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits
for routine appointments.
Satisfaction on service access has improved by 2% this quarter, comments suggest. Complaints are down by 6% on ability
to book appointments, while up by 3% on waiting lists.
Complaints are down by 5% on administration and by 2% on communication.
The Experience of GP Services (Dashboard), 01.04.23 - 31.03.24
A two-page summary (dashboard) of the Experience of GP Services report.
The Experience of GP Services: E4 Network PCN, 01.04.23 - 31.03.24
A report covering experience of patients of the GP practices within the E4 Network Primary Care Network (Chingford Medical Centre, Churchill Healthcare, Handsworth Medical Practice, The Old Church Surgery and The Ridgeway Surgery).
The Experience of GP Services: Forest 8 PCN, 01.04.23 - 31.03.24
A report covering experience of patients of the GP practices within the Forest 8 Primary Care Network (Dr Shantir's Practice, Kingshead Medical Practice, Larkshall Medical Centre, Penrhyn Surgery, Sinnott Medical Centre, The Bailey Practice, The Forest Surgery and The Microfaculty).
The Experience of GP Services: Forest Integrated Health PCN, 01.04.23 - 31.03.24
A report covering experience of patients of the GP practices within the Forest Integrated Health Primary Care Network (Crawley Road Medical Centre, Francis Road Medical Centre, Hampton Medical Centre, Lime Tree Surgery, The Allum Practice, The Ecclesbourne Practice and The Lyndhurst Surgery).
The Experience of GP Services: Leyton Collaborative PCN, 01.04.23 - 31.03.24
A report covering experience of patients of the GP practices within the Leyton Collaborative Primary Care Network (Leyton Healthcare, SMA Practice and The Manor Practice).
The Experience of GP Services: South Leytonstone PCN, 01.04.23 - 31.03.24
A report covering experience of patients of the GP practices within the South Leytonstone Primary Care Network (Green Man Medical Centre, Harrow Road GP Practice, High Road Surgery, Kiyani Medical Practice, L.L Medical Care and Langthorne Sharma Family Practice).
The Experience of GP Services: Walthamstow Central PCN, 01.04.23 - 31.03.24
A report covering experience of patients of the GP practices within the Walthamstow Central Primary Care Network (Addison Road Medical Centre, Claremont Medical Centre, Dr RP Dhital's Practice, The Firs Medical Centre and Wood Street Health Centre).
The Experience of GP Services: Walthamstow West PCN, 01.04.23 - 31.03.24
A report covering experience of patients of the GP practices within the Walthamstow West Primary Care Network (Higham Hill Medical Centre, Queens Road Medical Centre, Seymour Medical Centre, St James Medical Centre and The Grove Medical Centre).
The Experience of Health, Care and Community Services, 01.01.24 - 31.03.24
his quarterly report is based on the experience of 1,437 people.
Overall satisfaction has not changed this quarter (75% positive).
Satisfaction on Quality and Empathy has improved marginally by 1% this quarter standing at 85% positive.
Satisfaction for Information, Involvement and Support has remained unchanged standing at 80% positive.
Satisfaction regarding Access to Services has improved by 2% this quarter with 51% positive.
GP satisfaction is at 72% positive compared to 90% positive for dentists and 39% positive for Whipps Cross University Hospital.
The Experience of Health, Care and Community Services (Dashboard), 01.01.24 - 31.03.24
A two-page summary (dashboard) of the Experience of Health, Care and Community Services report.
The Experience of Whipps Cross University Hospital, 01.04.23 - 31.03.24.
his annual report is based on the experience of 403 people.
Overall satisfaction for Whipps Cross University Hospital is at 50%, which is marginally lower than the average of 52% for all hospitals within the North East London Integrated Care Board area.
The Accident & Emergency department accounted for 38% of all feedback with satisfaction at 42%.
The Experience of GP Services, 01.01.23 - 31.12.23
This annual report is based on the experience of 1,570 people.
Findings show that the overall sentiment is 64% positive.
Five practices received a significant number of comments that were mostly positive.
Service access is still the main area of concern especially telephone access. There has been some improvement with fewer complaints for waiting lists, ability to book appointments and telephone access.
Administration, staff attitude and treatment & care have seen falls in the proportion of complaints but communication has seen an increase.
The Experience of GP Services (Dashboard), 01.01.23 - 31.12.23
A two-page summary (dashboard) of the Experience of GP Services report.
The Experience of GP Services: Walthamstow Central PCN, 01.01.23 - 31.12.23
A report covering experience of patients of the GP practices within the Walthamstow Central Primary Care Network (Addison Road Medical Centre, Claremont Medical Centre, Dr RP Dhital's Practice, The Firs Medical Centre and Wood Street Health Centre).
The Experience of GP Services: E4 Network PCN, 01.01.23 - 31.12.23
A report covering experience of patients of the GP practices within the E4 Network Primary Care Network (Chingford Medical Centre, Churchill Healthcare, Handsworth Medical Practice, The Old Church Surgery and The Ridgeway Surgery).
The Experience of GP Services: Forest 8 PCN, 01.01.23 - 31.12.23
A report covering experience of patients of the GP practices within the Forest 8 Primary Care Network (Dr Shantir's Practice, Kingshead Medical Practice, Larkshall Medical Centre, Penrhyn Surgery, Sinnott Medical Centre, The Bailey Practice, The Forest Surgery and The Microfaculty).
The Experience of GP Services: Forest Integrated Health PCN, 01.01.23 - 31.12.23
A report covering experience of patients of the GP practices within the Forest Integrated Health Primary Care Network (Crawley Road Medical Centre, Francis Road Medical Centre, Hampton Medical Centre, Lime Tree Surgery, The Allum Practice, The Ecclesbourne Practice and The Lyndhurst Surgery).
The Experience of GP Services: Leyton Collaborative PCN, 01.01.23 - 31.12.23
A report covering experience of patients of the GP practices within the Leyton Collaborative Primary Care Network (Leyton Healthcare, SMA Practice and The Manor Practice).
The Experience of GP Services: South Leytonstone PCN, 01.01.23 - 31.12.23
A report covering experience of patients of the GP practices within the South Leytonstone Primary Care Network (Green Man Medical Centre, Harrow Road GP Practice, High Road Surgery, Kiyani Medical Practice, L.L Medical Care and Langthorne Sharma Family Practice).
The Experience of GP Services: Walthamstow West PCN, 01.01.23 - 31.12.23
A report covering experience of patients of the GP practices within the Walthamstow West Primary Care Network (Higham Hill Medical Centre, Queens Road Medical Centre, Seymour Medical Centre, St James Medical Centre and The Grove Medical Centre).
The Experience of Health, Care and Community Services, 01.10.23 - 31.12.23
This quarterly report is based on the experience of 1,201 people.
Overall satisfaction has not changed this quarter (75% positive).
Satisfaction on Quality and Empathy has declined marginally by 1%this quarter standing at 84% positive.
Satisfaction for Information, Involvement and Support has also marginally declined by 1% standing at 80% positive.
Satisfaction regarding Access to Services has improved by 3% this quarter with 49% positive.
GP satisfaction is at 70% positive compared to 88% positive for dentists and 41% positive for Whipps Cross University Hospital.
The Experience of Health, Care and Community Services (Dashboard), 01.10.23 - 31.12.23
A two-page summary (dashboard) of the Experience of Health, Care and Community Services report.
The Experience of Whipps Cross University Hospital, 01.01.23 - 31.12.23.
This annual report is based on the experience of 389 people.
Overall satisfaction for Whipps Cross University Hospital is at 54%, which is marginally higher than the average of 53% for all hospitals within the North East London Integrated Care Board area.
The Maternity department accounted for 35% of all feedback and its satisfaction was 55%.
The Accident & Emergency department accounted for 32% of all feedback with satisfaction at 47%.
The Experience of GP Services, 01.10.22 - 30.09.23
This annual report is based on the experience of 1,376 people.
Findings show that the overall sentiment is 60% positive.
Four practices received a significant number of comments that were mostly positive.
Service access is still the main area of concern especially telephone access.
Staff attitude, administration and communication have all seen a reduction in the proportion of complaints.
The Experience of GP Services (Dashboard), 01.10.22 - 30.09.23
A two-page summary (dashboard) of the Experience of GP Services report.
The Experience of GP Services: Central Walthamstow PCN, 01.10.22 - 30.09.23
A report covering experience of patients of the GP practices within the Central Walthamstow Primary Care Network (Addison Road Medical Centre, Claremont Medical Centre, Dr RP Dhital's Practice, The Firs Medical Centre and Wood Street Health Centre).
The Experience of GP Services: E4 Network PCN, 01.10.22 - 30.09.23
A report covering experience of patients of the GP practices within the E4 Network Primary Care Network (Chingford Medical Centre, Churchill Healthcare, Handsworth Medical Practice, The Old Church Surgery and The Ridgeway Surgery).
The Experience of GP Services: Forest 8 PCN, 01.10.22 - 30.09.23
A report covering experience of patients of the GP practices within the Forest 8 Primary Care Network (Dr Shantir's Practice, Kingshead Medical Practice, Larkshall Medical Centre, Penrhyn Surgery, Sinnott Medical Centre, The Bailey Practice, The Forest Surgery and The Microfaculty).
The Experience of GP Services: Forest Integrated Health PCN, 01.10.22 - 30.09.23
A report covering experience of patients of the GP practices within the Forest Integrated Health Primary Care Network (Crawley Road Medical Centre, Francis Road Medical Centre, Hampton Medical Centre, Lime Tree Surgery, The Allum Practice, The Ecclesbourne Practice and The Lyndhurst Surgery)
The Experience of GP Services: Leyton Collaborative PCN, 01.10.22 - 30.09.23
A report covering experience of patients of the GP practices within the Leyton Collaborative Primary Care Network (Leyton Healthcare, SMA Practice and The Manor Practice).
The Experience of GP Services: South Leytonstone PCN, 01.10.22 - 30.09.23
A report covering experience of patients of the GP practices within the South Leytonstone Primary Care Network (Green Man Medical Centre, Harrow Road GP Practice, High Road Surgery, Kiyani Medical Practice, L.L Medical Care and Langthorne Sharma Family Practice).
The Experience of GP Services: Walthamstow West PCN, 01.10.22 - 30.09.23
A report covering experience of patients of the GP practices within the Walthamstow West Primary Care Network (Higham Hill Medical Centre, Queens Road Medical Centre, Seymour Medical Centre, St James Medical Centre and The Grove Medical Centre).
The Experience of Health, Care and Community Services, 01.07.23 - 30.09.23
This quarterly report is based on the experience of 1,039 people.
Overall satisfaction has increased this quarter by 1% standing at 75% positive.
Satisfaction on Quality and Empathy has improved by 2% this quarter standing at 85% positive.
Satisfaction for Information, Involvement and Support increased by 1% standing at 81% positive.
Satisfaction regarding Access to Services has improved by 2% this quarter with 46% positive and 53% negative.
GP satisfaction is at 67% positive compared to 88% positive for dentists and 52% positive for Whipps Cross University Hospital.
The Experience of Health, Care and Community Services (Dashboard), 01.07.23 - 30.09.23
A two-page summary (dashboard) of the Experience of Health, Care and Community Services report.
The Experience of Whipps Cross University Hospital, 01.10.22 - 30.09.23
This 12-month report is based on the experience of 427 people.
Overall satisfaction for Whipps Cross University Hospital is at 56% positive which is higher than the average of 53% for North East London hospitals as a whole.
The Maternity department accounted for a third of all feedback with 55% positive, 35% negative with 10% neutral,
The Accident & Emergency department accounted for 29% of all feedback with 49% positive and 48% negative.
The Experience of Health, Care and Community Services, 01.04.23 - 30.06.23
This quarterly report is based on the experience of 950 people.
Overall satisfaction has increased this quarter by 5% to 73% positive.
Satisfaction on Quality and Empathy increased by 1% to 82% positive this quarter.
Satisfaction for Information, Involvement and Support increased by 1% to 79% positive.
Satisfaction regarding Access to Services has improved by 3% to 40% positive.
GP satisfaction is at 61% positive compared to 87% positive for dentists and 58% positive for Whipps Cross University Hospital.
The Experience of Health, Care and Community Services (Dashboard), 01.04.23 - 30.06.23
A two-page summary (dashboard) of the Experience of Health, Care and Community Services report.
The Experience of GP Services, 01.07.22 - 30.06.23
This annual report is based on the experience of 1,287 people.
Findings show that the overall sentiment is 54% positive.
Three practices received a significant number of comments that were mostly positive.
Service access is still the main area of concern especially telephone access.
Clinical treatment, staff attitude, administration and communication have seen falls in the number of complaints.
The Experience of GP Services (Dashboard), 01.07.22 - 30.06.23
A two-page summary (dashboard) of the Experience of GP Services report.
The Experience of Whipps Cross University Hospital, 01.07.22 - 30.06.23
This annual report is based on the experience of 446 people.
Overall satisfaction for Whipps Cross University Hospital is at 55% positive which is higher than the average of 53% for all five Barts Health hospitals.
The Maternity department accounted for 41% of all feedback with 56% positive.
The Accident & Emergency department accounted for 26% of all feedback with 51% positive.
The Experience of Health, Care and Community Services, 01.01.23 - 31.03.23
This quarterly report is based on the experience of 1,222 people. Overall satisfaction has increased this quarter by 3% to 68%. Satisfaction on Quality and Empathy increased by 3% to 81% this quarter. Satisfaction for Information, Involvement and Support has declined by 6% to 78%. Satisfaction regarding Access to Services has declined by 6% to 37%. GP satisfaction is at 53% compared to 86% for dentists and 55% for Whipps Cross University Hospital.
The Experience of Health, Care and Community Services (Dashboard), 01.01.23 - 31.03.23
A two-page summary (dashboard) of the Experience of Health, Care and Community Services report.
The Experience of GP Services, 01.04.22 - 31.03.23
This annual report is based on the experience of 1,210 people. Findings show that the overall satisfaction has declined marginally by 1% to 51% this quarter.to 47%. Three practices received a significant number of comments that were mostly positive. This quarter, complaints about treatment and care are up 5%, staff attitude up 1%, and administration by 5%. Complaints about communication have decreased by 2% this quarter.
The Experience of GP Services (Dashboard), 01.04.22 - 31.03.23
A two-page summary (dashboard) of the Experience of GP Services report.
The Experience of Whipps Cross University Hospital, 01.04.22 - 31.03.23
This annual report is based on the experience of 410 people. Overall satisfaction for Whipps Cross University Hospital is at 55%, which is higher than the average of 49% for all five Barts Health hospitals. The Maternity department accounted for 44% of all feedback and its satisfaction was 57%. The Accident & Emergency department accounted for 29% of all feedback with satisfaction at 48%.
The Quality of Services in Waltham Forest, 2020 to 2022
The quality of services in Waltham Forest receives more positive feedback than access to services. This is true of primary care, hospital-based care and community services. Patients feel that GP services are good if you are able to access them. This report is based on 4,675 comments from 2020 to 2022.
The Experience of Health, Care and Community Services, 01.10.22 - 31.12.22
This quarterly report is based on the experience of 975 people. Overall satisfaction has increased this quarter by 1% to 65%. Satisfaction on Quality and Empathy increased by 1% to 72% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has by a notable 9% this quarter but remains disappointingly low at 40%. GP satisfaction is at 54% compared to 82% for dentists and 62% for Whipps Cross University Hospital.
The Experience of Health, Care and Community Services (Dashboard), 01.10.22 - 31.12.22
A two-page summary (dashboard) of the Experience of Health, Care and Community Services report.
The Experience of GP Services, 01.01.22 - 31.12.22
This annual report is based on the experience of 1,073 people. Findings show that the overall satisfaction has increased by 5% this quarter to 47% but is still slightly negative across most practices. Two practices received a significant number of comments that were mostly positive. According to feedback, patients would like to see greater levels of service access, communication, empathy, involvement and support. This quarter, complaints about treatment and care, and waiting lists are both down by 11% . But complaints about communication have increased by 15% this quarter.
The Experience of Whipps Cross University Hospital, 01.01.22 - 31.12.22
This annual report is based on the experience of 282 people. Overall satisfaction for Whipps Cross University Hospital is at 54%, which is higher than the average of 46% for all five Barts Health hospitals. The Accident and Emergency department accounted for 36% of all feedback and its satisfaction was 43%.
The Experience of Health, Care and Community Services, 01.07.22 - 30.09.22
This quarterly report is based on the experience of 887 people. Overall satisfaction has increased this quarter by 4% to 63%. Satisfaction on Quality and Empathy remained stable at 77% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has improved by 4% this quarter but remains disappointingly low at 31%. GP satisfaction is at 48% compared to 80% for dentists (this relates to people who were able to get an appointment) and 54% for Whipps Cross University Hospital.
The Experience of Health, Care and Community Services (Dashboard), 01.07.22 - 30.09.22
A two-page summary (dashboard) of the Experience of Health, Care and Community Services report.
The Experience of GP Services, 01.10.21 - 30.09.22
This annual report is based on the experience of 944 people. Findings show that the overall satisfaction has not changed this quarter and is still slightly negative across most practices. Two practices received a significant number of comments that were mostly positive. According to feedback, patients would like to see greater levels of service access, communication, empathy, involvement and support. This quarter, complaints about communication have decreased by a whopping 29% and those about administration by 12%.
The Experience of Whipps Cross University Hospital, 01.10.21 - 30.09.22
This annual report is based on the experience of 211 people. Overall satisfaction for Whipps Cross University Hospital is at 48%, which is higher than the average of 42% for all five Barts Health hospitals. The Accident and Emergency department accounted for a third of all feedback and its satisfaction was 35%.
The Experience of Health, Care and Community Services, 01.04.22 - 30.06.22
This report is based on the experience of 424 people. Feedback has been obtained from a variety of sources, including general engagement and comments posted online (including Care Opinion, NHS and social media).
The Experience of Health, Care and Community Services Dashboard, 01.04.22 - 30.06.22
Two-page summary (dashboard) of the main Experience of Services report.
The Experience of GP Services, 01.07.21 - 30.06.22
This report is based on the experience of 928 people. Feedback has been obtained from a variety of sources, including
engagement, surveys and comments posted online (NHS, Care Opinion and social media).
The Experience of Whipps Cross University Hospital - 01.07.21 to 30.06.22
Whipps Cross University Hospital annual report.
Experience of Services (Dashboard) Q4 (1.1.22 to 31.3.22)
Two-page summary (dashboard) of the Experience of Services report.
Whipps Cross Experience - 1.4.21 to 31.3.22
Annual report for Whipps Cross Patient Experience.
Q3 - (October to December) Patient Experience Report
This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians, Covid-19 centres, social care, community and mental health services.
Our Q3 Patient Experience Report takes our data from October to December 2021.
Q2 - (July to September) Patient Experience Report
This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians, Covid-19 centres, social care, community and mental health services.T
Our Q2 Patient Experience Report takes our data from July to September 2021.
Q1 (April to June) Patient Experience Report
This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
Our Q1 Patient Experience Report takes our data from April to June 2021.
A three-page summary has been produced.
Q4 (January to March) Patient Experience Report
This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
Our Q4 Patient Experience Report takes our data from January to March 2021.
A shorter executive summary-style report has also been produced.
Q3 (October to December) Patient Experience Report
This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
Our Q3 Patient Experience Report takes our data from October to December 2020 and identifies General Administration in the Waltham Forest's health service as needing significant improvement. While many people praise the service provided by doctors, the booking of appointments and difficulty in reaching surgeries over the telephone are real concerns.
Understandably, the COVID-19 pandemic has had a massive impact on the traditional GP experience. Service providers have had to make dramatic changes to the way patients access services to maximise everyone's safety. The report also identified that there is a lack in mental health and emergency care reviews. These are two key service providers which are directly impacted by the Covid-19 pandemic. We hope to encourage residents to speak about their experiences so that we can fully understand where change needs to be made.
Q2 (July to September) Patient Experience Report
This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.