phone, which isn't their fault. I've had to wait over an hour in the past and it's very hard to hold the phone for that amount of time. Phone consultations are very good though and the reception staff (apart from one) are all wonderful.
Very pleased with the service, got an appt as soon as I needed one. Seen straight away and good doctors. Only thing is it can be really hard to get through on the phone, can be a nightmare, get connected to the wrong line etc.